Refund policy
Refunds & Returns
At Good Pals, each item is made to order specifically for you. Because our products are custom printed upon purchase, we generally do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer's remorse.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
If the issue is confirmed, we will work with our production partner to provide a replacement or refund at no additional cost.
Sizing & Fit
Please review the sizing chart carefully before placing your order.
Because all products are printed specifically for each customer:
- We do not offer refunds or exchanges for incorrect size selection
- We recommend comparing measurements to a favorite shirt you already own before ordering
Order Changes & Cancellations
Orders begin processing shortly after they are placed.
- Requests to modify or cancel an order must be submitted as soon as possible
- Once production has started, we may be unable to make changes or cancel the order
Lost Packages
If your package is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Contact Us
For any additional questions regarding your order, please contact us at rposkitt@goodpalsclothes.com and include your order number so we can assist you as quickly as possible.