Shipping policy

Processing Time

All Good Pals products are made to order. Orders are typically processed and fulfilled within 2–7 business days after purchase. During peak seasons or holidays, processing times may be slightly longer.

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control. On average, orders should take between 5-10 days to deliver, but times can vary depending on delivery location and processing issues.

 

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

 

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

 

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us at rposkitt@goodpalsclothes.com within 30 days of the estimated delivery date. We'll work with Printify to arrange a replacement or refund.

 

Wrong Address

Please double-check your shipping address before placing your order. Good Pals is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us immediately — we can only make changes before the order enters production.

 

Contact Us

For any additional shipping questions, please reach out to us at rposkitt@goodpalsclothes.com.